Terms & Conditions

Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Emily Carter Vancouver, reachable via info@emilycartervancouver.com.

1. Applicability

By placing an order on our website, you agree to these Terms & Conditions.

2. Product Information

We make every effort to accurately describe our products and keep information up to date. However, typographical errors or inaccuracies may occur. Product images are for illustrative purposes only and may vary slightly from the actual product.

3. Orders and Payment

Orders are processed only after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

• Processing time: 1–3 business days

• Estimated shipping time: 3–7 business days (depending on destination)

• Orders are shipped directly from our supplier, located in China

Delivery times are estimates and may vary due to external factors beyond our control.

5. Returns and Cancellations

Please refer to our separate Return Policy for detailed conditions regarding returns and cancellations.

6. Liability

Emily Carter Vancouver is not responsible for loss or damage during shipping when tracking information indicates that the package has been delivered to the address provided by the customer. Customers are responsible for ensuring that the correct shipping address is entered at checkout.

7. Intellectual Property

All content on this website, including but not limited to texts, images, designs, and logos, is the property of Emily Carter Vancouver and may not be used, copied, or reproduced without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@emilycartervancouver.com. We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by the laws of Canada.